Providing quality, accessible & affordable primary healthcare to the residents of Concho, Menard, Mason, Kimble & McCulloch counties.
When Frontera patients in need of medical assistance phone one of our Medical Clinics, they will first hear a disclaimer stating that if they are experiencing an emergency, they should hang up and call 911. Patients can leave messages for staff or they will have the option of being connected to the audio health library, or speaking immediately with a Registered Nurse. If a caller chooses to speak with a nurse, the nurse will document and discuss the patient’s symptoms and recommend an appropriate course of action. If all nurses are busy when a patient calls, a Health Service Representative (HSR) will take a message and the next available nurse will call that person back. Callers are never put on hold.
There is no special number to call, simply call one of Frontera's clinics and the Menu will walk you through the options and access to medical advice if needed.